Shenmue 3 Refunds Might Take up to 3 Months

If you backed Shenmue 3 and decided to get a refund after it switched platforms from Steam to the Epic Games Store, then I’ve got news for you on that front. Ys Net has just posted a new Kickstarter update detailing the refund procedure, and some caveats backers might want to take into account before they start the process of requesting a refund.

Survey Outline

During mid-September emails will start going out from Fangamer to all backers notifying you of your currently selected game version. Please check your mail to confirm your version. Backers who wish to make a change may then follow the link to your survey in the mail to take the necessary action.

*It will take a few days for all emails to be sent out to backers.

Survey Period

The survey period is planned to be up two weeks long. Survey period details will be announced in the survey open update.

Changes to rewards will not be available after surveys close, so please be sure to respond within the survey period. Address changes may be made up until shipping begins.

Concerning Refunds

Refunds will be honored for backers who had selected a PC version and are not satisfied with the proposed reward options.

Refund Request Processing

Refund requests will be accepted only through the backer survey during the survey period. Processing details will be announced at the start of the survey period.

Refund processing timing may vary depending on payment service and transaction status. It may take up to 20 business days to 3 months from the time the refund request is made until the refund transaction is completed.

We promise to proceed with refund request processing promptly and reliably, however, due to the fact that the campaign is now 4 years on, along with the complexity of the transactions and payment service system arrangements, we ask for your understanding that processing times may vary depending on individual transaction circumstances.

Refunds and In-game Rewards

The possibility is high that in-game rewards for backers who requested a refund may not be removed from the game. We ask for your understanding that production of in-game rewards has been well underway and that changing implemented content is difficult at this stage of development.

Survey system changes are currently undergoing final checks. An update will be posted with notification of the survey start. The wait will be just a little longer and your patience is appreciated.

Hopefully everything will go according to plan and no more unnecessary punishment will be inflicted upon the backers who risked their money to make this game a reality.

Ys Net has also shared the latest update on the PC version’s system requirements:

Minimum:

OS: Windows 7×64, Windows 8×64, Windows 10×64 (64-bit OS Required)

Processor: Intel Core i5-4460 (3.40 GHz) or better; Quad-core or better

Memory: 4 GB RAM

Graphics: NVIDIA GeForce GTX 650 Ti or better (DirectX 11 card & VRAM 2GB Required)

DirectX: Version 11

Network: Broadband internet connection

Storage: 100 GB available space

Sound card: DirectX 9.0c compatible sound card

Additional Info: Requires Epic Games Store Client to activate.

Recommended:

OS: Windows 10 (64-bit OS Required)

Processor: Intel Core i7-7700 (3.60 GHz)

Memory: 16GB RAM

Graphics: NVIDIA GeForce GTX 1070

DirectX: Version 11

Network: Broadband internet connection

Storage: 100 GB available space

Sound card: DirectX 9.0c compatible sound card

Additional Info: Requires Epic Games Store Client to activate.

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